Happy Holidays!! Enter [BF2022] at checkout for our best sale yet!!

FAQs

INTERNATIONAL ORDERS

 

HOW DO I GET FREE SHIPPING?

Spend $60 or more and get free shipping on all International orders!!

HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?

International orders usually arrive in 7-14days.

 

 

GENERAL

 

WHAT IS THE CANDLES BURN TIME?

800G 3 Wick Candles burn for 40-60 hours. 

CANDLE SAFETY.

Preparing to light your candle:

  • Always trim the wick to ¼ inch.
  • Ensure that the candle is clear from all debris prior to lighting.
  • Always keep candle away from flammable objects such as curtains, wall paper, paper towels, bath towels, etc.
  • Make sure candle is on an appropriate surface for burning such as a candle holder.

 Burn candles in a well-ventilated room:

  •  It is important to avoid drafts, vents or air currents. This is to avoid rapid or uneven burning, and the spreading of embers.
  • Candles should not burn for longer than four hours and cool for at least one to two hours before relighting.
  • When lighting a candle, use long matches or a long-reach lighter. Keep your hair and loose clothing away from the flame. Keep your fingers away from the wick and flame at all times.

While Burning:

  • Do not leave a candle unattended.
  • Keep candles out of the reach of children and pets. Mae sure the candles are not place lighted candles where they can be knocked over by children, pets or anyone else.
  • Do not touch or move a candle while it is burning or while the wax is liquefied as it can become hazardous to you or someone around you.
  • You should never burn a candle all the way down. For safety, discontinue burning a candle when 1/4 - 1/2 inch of wax remains in the container.
  • It is important to burn candles at least three to five inches apart from one another. This helps prevent the candles from melting one another, or create their own drafts that will cause the candles to burn improperly.
  • Ensure that you can put out the flames of a candle if the flame becomes too high or flickers repeatedly. 
  • Do not use a candle as a night light or while you may fall asleep.
  • Do not leave a candle lit when you leave your home for any reason.

When Extinguishing a Candle: 

  • Use a candle snuffer to extinguish a candle. It’s the safest way to prevent hot wax from splattering.
  • Never use water to extinguish a candle. Water can cause the hot wax to splatter and might break a glass container or burn someone.
  • Make sure the candle is completely out and the wick ember is no longer glowing, and there is no longer smoke coming from the candle before leaving the candle.
  • You should not touch or move the candle until it has completely cooled.
  • Never use a sharp object to remove wax drippings from a glass holder. It can cause the glass to break upon subsequent use.

Warning: (The above information does not represent all safety precautions that should be taken. Please reach out to Support@siposfarms.com for more information on safety).

WHERE IS THE CANDLE MADE?

Our candles are made in America!!

WHAT IS THE WAX MADE OUT OF?

The wax is 100% Soy Wax.

HOW MUCH DO THE CANDLES WEIGH & WHAT ARE THEIR DIMENSIONS?

Weight: 1.7 lb

Type: Large 3 Wick Candle

Wax: 100% Soy Wax

Dimensions: Diameter- 4.5", Height- 3.5"

Scent: Made with essential oils

Lid: Made of wood

 

 

PROMOTIONAL QUESTIONS

 

MY PROMOTIONAL CODE IS NOT WORKING.

If your promotional code is not working, it may be due to one of the following:

  1. The products in your cart prevent you from qualifying for the promo. (Each promotion has certain requirements and restrictions)
  2. The promotional code is no longer available. (Please go to the promotions tab or contact support@siposfarms.com)
  3. You may have entered the promotional code incorrectly or with spaces. (Make sure the code is correct and there are no spaces when you type it in)

 

HOW DO I GET FREE SHIPPING?

U.S based customers may be eligible for the following:

Free Shipping will automatically be applied to customers carts totaling $60.00 or more.

Free shipping may not be available for or in combination with some promotional purchases. In order to be eligible for free shipping on promotional orders you must purchase products at full price.

HOW LONG DO PROMOTIONS LAST?

Promotion length varies. Promotions are available for a limited time. For more information please contact our support team. Support@siposfarms.com.

 

 

SHIPPING

HOW LONG DOES STANDARD SHIPPING TAKE?

Standard shipping may take as long as 5-10 business days. International shipping may take longer.

WHY IS SHIPPING COST WHAT IT IS?

U.S orders may qualify for free shipping. Please see free shipping FAQ for more information.

Candles are amazing!! However, they are also very heavy, shipping prices are often based on weight. 

This may increase shipping costs for international orders.

HOW DO I GET FREE SHIPPING?

U.S based customers may be eligible for the following:

Free Shipping will automatically be applied to customers carts totaling $60.00 or more.

Some promotions allow for free shipping, contact Support@siposfarms.com.

 

 

MADE FOR YOU

 

WHAT IS MADE FOR YOU?

Made For You means that your product is being made for you. All other orders are either ready to ship or if they are labeled Back Ordered then they are back ordered.

HOW LONG DOES IT TAKE FOR MY "MADE FOR YOU" CANDLE TO SHIP?

Made For You orders take 2-3 business days to ship.

 

 

REFUNDS, RETURNS, AND STORE CREDIT

 

HOW DO I GET A REFUND OR STORE CREDIT?

We are very sorry to hear that you are not happy with your order. Please email support@siposfarms.com with your request and a Sipos Farms Family team member will assist you.

DOES SIPOS FARMS ACCEPT RETURNS.

Sipos Farms does not accept returns. For more information please email Support@siposfarms.com.

MY PRODUCTS WERE DAMAGED WHEN DELIVERED.

Please take a picture of the candle and send it to the our support team at Support@siposfarms.com.

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